Saudi Cargo crowned Best Digital Customer Experience Award in the Middle East 2023

Saudi Cargo crowned Best Digital Customer Experience Award in the Middle East 2023

Saudia Cargo, the leading air cargo carrier in the Middle East, has achieved an extraordinary milestone by being awarded the prestigious title of Best Digital Customer Experience at the renowned Customer Experience Middle East 2023 conference, held in Dubai. With representatives from prominent companies across various industries in the region, this year's edition witnessed the organization of several workshops and continuous discussion sessions that addressed key communication mechanisms and digital advancements in customer service.

Teddy Zebitz, the CEO of Saudi Cargo, expressed his joy at achieving this accomplishment, describing it as a motivation to continue the company's endeavors in developing its digital system for customer service and ensuring the best customer experience. He emphasized the utilization of advanced technologies and pioneering digital solutions to sustain the company's business growth. Zebitz also highlighted the importance of monitoring customer feedback as the ultimate measure of success for their global operations, with a focus on incorporating the latest technologies and adopting global best practices to achieve the company's goals and aspirations. Additionally, he also noted that the business environment in the Kingdom has become highly conducive to digital transformation with ongoing enhancement of comprehensive experiences.

In his part, Mansour Alasmi, Vice President of Network and