Now, book and reschedule driving test appointments via WhatsApp in Dubai

Now, book and reschedule driving test appointments via WhatsApp in Dubai

The new service to book driving appointments is available through the RTA’s “Mahboub” Chatbot.

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Dubai: The Roads and Transport Authority (RTA) in Dubai recently introduced a new service enabling individuals to book and reschedule driving test appointments via WhatsApp. The service is available through the RTA’s “Mahboub” Chatbot on (0588009090). This initiative aligns with RTA’s strategy of providing services through various digital platforms, ensuring users can access these services quickly and safely.

“Launching the new driving test appointments via WhatsApp aims to ease customers’ access to various RTA services. The services are designed to help users schedule their driving tests and pay the related fees directly through RTA’s “Mahboub” Chatbot. The user’s phone numbers, and registered information are pre-authenticated, so there is no need to use the official application or visit the RTA’s website. The service is interactive, and users can schedule their driving test appointments and pay the service fees through the pre-authenticated system,” said Mira Ahmed Al Sheikh, Director of the Smart Services Departmnet at RTA’s Corporate Technical Support Services Sector.

“Mahboub” can handle customer queries related to RTA’s information, procedures, and interactive services. The Chatbot technology has a continuous learning feature that enables it to learn