Bank Nizwa enhances its Retail Platform for Customer-Centric Service Efficiency

Bank Nizwa enhances its Retail Platform for Customer-Centric Service Efficiency

Muscat: Continuing to stay abreast with technological advancements, Bank Nizwa, the leading and most trusted Islamic bank in the Sultanate of Oman, recently formalized a Memorandum of Understanding (MoU) with Avanza, aiming to take advantage of the advanced Avanza platform to manage operations and customer service of the bank. With a diverse array of transformative modules, the integration will empower Bank Nizwa to further optimize its procedures, boost operational effectiveness, and take customer experiences to new enhanced levels. Grounded in the principles of Sharia, this move exemplifies the bank's modern approach in staying attuned to the dynamic needs of its customers.

Commenting on this agreement, Mr. Mohamed AlGhassani, Deputy General Manager Retail Banking at Bank Nizwa said, “At Bank Nizwa, we consistently strive for excellence, and staying true to this, we have actively pursued technologies that empower us to deliver efficient and top-notch services. Avanza aligns with our values and supports us in addressing the evolving needs of our growing customer base. With more and more individuals opting for Islamic banking, we believe that embracing pioneering technologies is not just a strategic move for operational efficiency; it's a reaffirmation of our commitment to delivering an exceptional customer experience. This move solidifies